Any organisation needs to provide outstanding customer service and create positive customer experiences. Above all, customers are the foundation of any organisation and customer service can make a huge difference between gained and lost customers. The customer service training by Mathew Thomas can help you achieve customer service excellence. Also, the training teaches the tools and techniques that ensure a healthy and mutually beneficial relationship with the customers.
Moreover, service excellence training is structured to meet your organisational needs. Also, the training focuses to make individuals excel at customer service. Hence, get to one of the best customer service training companies and lead your organisation to customer service excellence and eventually success.
Customer Service is one of the most crucial elements that will make or break your business. Re – imbibing the art of Customer Service from our ancient scriptures and also the modern day management lessons, this is a unique transformational workshop for executives in the Corporate at all levels with lessons on Excellence in Customer Service.
Well-defined workplace expectations and performance guidelines for customer service help employees, including help desk staff, Managers and projects team, understand how to deliver the brand experience that customers appreciate.
In addition, the workshop sensitize them to the customers’ emotional needs. However, this translates into a better customer experience and ultimately, to better outcomes and growth of the organization.
Improved customer service skills
Increased customer satisfaction
Rise in profits
Improved Self-Confidence And Motivation
Boost In Customer Loyalty
Drop In Employee Turnover Rates
Enhanced Brand Image
Increased Revenues
Firstly, having a Service Oriented Mindset
Secondly, offering Service – Rapport Building, Trust, Empathy
Further, effective Communication
Then, mindful Listening
Art of Persuasion
Art of Probing
3P’s – Positive Approach, Patience, Politeness
Handle requests professionally (Accountability & Ownership)
Unreasonable requests – How to find positive outcomes for all situations (Assertiveness)
Dealing with complaints
Negotiation Skills
How to deal with angry and irritated customers
The 4 Pillars of Service – WRPP
Beyond Service Excellence – Delighting Customers
What are the learning outcomes of this customer service training?
In addition, we are known to be one of the top customer service training companies. Our service excellence training is designed comprehensively and aims to achieve the following objectives:Read More
- Firstly, exceptional customer service skills that get noticed
- Secondly, methods and techniques required to deliver positive in excellent customer experiences
- Then, assess and develop the areas to excel in the work
- Further, deal effectively with challenging and difficult situations
- In addition, develop the abilities to turn the complaints into potential opportunities
- Moreover, demonstrate a professional approach with positivity and confidence with the customers of the organisation
- Achieve personal growth as well as customer satisfaction
Why us for service excellence training?
In addition, we are known to be one of the best customer service training companies in Mumbai. Moreover, Mathew Thomas with his expertise equips the individual to excel in customer service. Also, we strive to make your organisation benefit from our customer service training. Likewise, we offer training specific to your organisation. Above all, you get the best results and training second to none from us.
